Important Notice: Appointment Policy Update​

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Appointment Times: Our policy is to call patients two days prior to their appointment to remind them of the date and time. We perform these calls as a courtesy to our patients. Arriving promptly for your appointment is not only a courtesy, but a consideration for those patients whose appointments are scheduled after yours. Recognizing that everyone's time is valuable, and that appointment time is limited, we ask that you provide a 48-hour notice if you are unable to keep your appointment.

 

No-Show or Cancellation less than 48 hours in advance: We want to ensure patients are able to attend their scheduled visits and send out both phone calls and text message reminders. We ask that you provide 48 hours’ notice if you are unable to attend your scheduled visit, which allows us to offer the appointment to another patient. KMC has implemented a fee for missed appointments or late cancellations. To avoid this fee, please ensure that you cancel or reschedule your appointment at least 48 hours in advance. If a cancellation or no-show pattern is identified, which is determined as missing three appointments without adequate prior notice, our physicians/providers do retain the right to terminate you from the practice at their discretion.

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Thank you for your understanding and cooperation. 

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— KMC Management